FAQs

How can I manage my membership ?

Cassie
If you want to cancel your membership, click here.
If you need your user name / passcode, please click here.


How will I see this charge on my credit card statement?

Albina
For monthly memberships: VideoTalent
For DVD Shop: DHDMedi*VideoTalent


My DVDownload did not work. What’s wrong?

AnzhAlb 22
The important thing to remember with these large DVDownload files is to SAVE them to your computer before attempting to watch them.
The downloading process may take 10-30 minutes, depending on your internet connection and speed. After the download is completed, open and play the video with your favorite video player.
If Windows Media Player doesn`t work, adjust the player settings to allow for playback of .MPEG files. Or, try QuickTime … or VLC Player.

NOTE: You need a good, fast internet connection for these downloads.
Do not attempt to download these DVDownloads to a mobile device. They are too large.
If you still have a problem, do not buy the download again. Just click here to email us.


Where will you ship your DVDs ?

Karina 235
If you prefer your DVD or Blu-ray disc shipped, you will be charged $10 extra
and we will ship it, with US Postal Mail, anywhere in the world.
We use discreet packaging with no labels. Please allow 4-7 days.


Can I pay with Money Order or Western Union?

PayPal.MoneyGram
If you prefer to buy DVDownloads or Membership with a Money Order,
MoneyGram or Western Union, no problem.
Funds must be in US dollars drawn from a US Bank.
For more info, please email us.


What is your return policy ?

TanyaG714c
We will not issue refunds on DVDs, DVDownloads or Membership.
But if the DVD or DVDownload is defective, we will give you a replacement disc, video links or a credit for future purchases.
Please email us.


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Do you have an affiliate program ?

Yes. We pay 25% for all sign-ups generated from your website or blog.
Please click below for your Sign-Up link.